Report an incident

Did something go wrong during or after a cleaning? Report it here. We record your report with a date and time, ask the cleaner to respond, and tell you the outcome.

Read our incident policy first for the full process.

1. Your booking

To link your report to the right booking we send a verification code to the email address on that booking.

Booking referenceFor example CLN-A1B2C3. You can find it in your confirmation email.Email address on the bookingThe address where you received the confirmation.