Terms of service

1. Who we are

Clenovo operates an online platform that connects households in Amsterdam with independent cleaners. Our contact details and registration numbers appear at the bottom of every page.

Clenovo is the platform on which the job is arranged. Clenovo does not carry out the cleaning itself.

2. Service area

Clenovo currently operates in Amsterdam only. Bookings outside the Amsterdam postcodes we publish are not accepted. If we expand our service area, we will update this page.

3. Booking and confirmation

A booking is made once you complete the booking process and we confirm it. The price shown to you before you pay is the price that applies. Prices are always calculated on our servers and include VAT.

A time slot is only yours once the booking is confirmed. Until then the same slot may still go to someone else.

4. Payment

Payments are handled by our payment provider, Stripe. Clenovo does not store your full card or bank details.

If a payment is not completed, no booking is made and the time slot stays available to others.

5. Cancelling and rescheduling

To cancel or move a confirmed booking, contact us using the details at the bottom of this page. We confirm every change by email. A cancellation is only final once we have confirmed it.

6. Discount codes

Welcome discounts apply per person and only to a first paid booking. Codes are personal, non-transferable and cannot be exchanged for cash. We may withdraw a code where there are signs of misuse or of multiple accounts for the same person.

7. Terms for cleaners

Cleaners submit a profile through the platform. Submitting a profile is not a job application and does not create employment with Clenovo. Clenovo does not guarantee any minimum number of jobs, hours or earnings.

You choose your own service areas, your availability and your preferred hourly rate, and you may decline any job you are offered.

• You confirm that the details you provide are accurate and current.
• Verification takes place before your profile becomes active. Which steps are required can differ per profile.
• You remain responsible for your own tax and administrative obligations.
• Customer details you receive through the platform may only be used to carry out that specific job.

8. Customer data

Before accepting a job, a cleaner sees only what is needed to decide: postcode and area, date and time, duration, cleaning type and relevant notes. The full address and phone number become visible only after the job is accepted. The customer’s email address is never shared with the cleaner.

9. Liability

Clenovo is responsible for the platform itself: the booking, the payment and the communication around it. The cleaning is carried out by an independent cleaner.

If something goes wrong during a cleaning, report it to us within 48 hours. We mediate between you and the cleaner and look for an appropriate resolution. Nothing in these terms limits your statutory rights as a consumer.

10. Changes

We may update these terms. The date at the top of this page shows when that last happened. Where a change is material, we ask cleaners to agree again on their next submission.

11. Governing law

These terms are governed by Dutch law. Disputes are submitted to the competent court in Amsterdam, unless mandatory law provides otherwise.